Support

Something's wrong. Let's fix it.

Real money is involved, so this page is plain and specific. Email us for anything a page can't answer — and everything below is how the app actually behaves, not how we'd like it to.

To get a useful answer on the first reply, include: the email address you sign in with, the date of the day in question, and what the app shows for that day. If a settlement failed, a screenshot of the day is worth several paragraphs.

Questions people actually have

• My phone was off, or I didn't open the app on a workout day
• How does Spiteful decide whether I hit a day?
• I turned off Apple Health access
• When does the money actually move?
• Can I cancel a commitment mid-week?
• What can my recipient see?
• What if I typed the recipient's email wrong?
• A day never settled at all
• A settlement says "failed"

My phone was off, or I didn't open the app on a workout day

Nothing is decided during the day itself, so a dead battery is not automatically a miss. A workout day is assessed after it is over, from that day's activity in Apple Health.

The app catches up on its own. A weekend without signal, a flight, a phone left in a drawer — open the app afterwards and recent days are brought up to date. Don't leave it indefinitely, though: if a day still looks unresolved once you've opened the app, email us rather than waiting it out.

How does Spiteful decide whether I hit a day?

One number: active energy burned, as recorded in Apple Health for that calendar day. It is compared against the daily target you set for that week, and the day is recorded as met or missed.

You don't get a vote. There is no button anywhere that marks a day as met, and each day settles exactly once — a day that has already settled can't be re-run, by you or by us.

The target is the same on every workout day of the week, and days follow your device's local calendar day.

I turned off Apple Health access

Then the app can't read your activity, and a day it can't verify may not resolve the way you expect.

Re-grant access in Settings → Health → Data Access & Devices → Spiteful as soon as you can, then open the app so it can catch up on recent days. Turning off Health access is not a way to opt out of a commitment — if a day was affected, email us with the date rather than leaving it, and we'll tell you where it stands.

Spiteful only ever asks to read from Apple Health — active energy burned, workouts, and daily activity summaries. There is no write permission in the app, so nothing it does can alter your Health data. Only one number ever leaves your phone: the active energy total for a finished workout day. The privacy policy spells this out in full.

When does the money actually move?

Per day, after the day is over. Sunday settles on Monday. Each workout day carries its own share of the week's stake — the weekly amount divided by the number of workout days you picked — and that share is released back to you on a met day, or sent to your recipient on a miss.

Not the instant midnight passes, though. Health data can take a while to finish syncing — a watch hands its samples to your iPhone when it gets round to it, and a late-evening workout may not have landed yet. So the app waits until a day's activity has settled before acting on it, and never acts on a partial mid-day figure. A settlement can't be undone, so the app is deliberately slow rather than deliberately eager.

Settlement itself is a transaction: it's recorded as pending, then confirmed with a transaction hash, or failed.

Can I cancel a commitment mid-week?

No. There is no pause, no cancel, no early withdrawal — not in the app, not by emailing us. Once a week is committed, it runs to the end and each day settles on its own outcome. That is the entire product; an app you can talk your way out of is a to-do list.

The one thing worth saying plainly: you can never be charged more than the amount you staked, and you can never get back more than you staked. Every day resolves to your money returning to you or going to your recipient.

What can my recipient see?

More than most people assume, which is the point. Decide accordingly before you name someone.

• An email when you commit, with your email address, the days of the week you picked, and the amount for the week.
• An email after each day settles — either that they received that day's funds, or that they didn't because you hit your goal.
• In the app, for each settled day: your active energy burned against your target, the date, the outcome, the amount, and the transaction.

They cannot see anything else from your Apple Health data, and they can only see days from a commitment they are a party to. What they see is the daily calorie total, not your workouts, heart rate, location or anything else.

What if I typed the recipient's email wrong?

Check it before you commit. The email address you enter is where a missed day's funds go, and it cannot be altered afterwards — not by you, not by us. A transfer that has happened cannot be reversed either. Get the address wrong and a real person you did not intend to pay receives your money.

You will not find out from us. Nothing bounces back to you, and there is no confirmation that the address belongs to the person you had in mind. The only safeguard is reading it back to yourself before you commit.

It also isn't a way out. A typo doesn't pause the week, void the commitment or return your stake — it only changes who profits from a missed day.

A day never settled at all

Sometimes a day doesn't resolve — there was nothing readable in Apple Health for it, or the app hadn't run in a long time. What we won't do is guess: we won't tell you the money is definitely coming back, and we won't tell you it's gone.

Email us with the date and the address you sign in with, and we'll look at that specific commitment and tell you exactly where it stands. This one needs a human, and you'll get one.

A settlement says "failed"

That means the transaction didn't complete, so that day's funds haven't gone anywhere. Open the app so it can bring things up to date. If the day is still showing as failed next time you look, send us the date — a failed day doesn't always clear on its own, and we would rather chase it than have you wait on it.

Apple Health, in plain language

Spiteful asks iOS for read access to three things: active energy burned, workouts and daily activity summaries. That's the whole list, and in practice only the first is used — a day is judged on active energy alone. It asks for no permission to write, so it cannot add, change or delete anything in Health.

What leaves your phone is deliberately small: for each past workout day, a single number — that day's active energy total — sent to our server so it can be compared to your target. Not your samples, not your workout details, not your heart rate, not your location. Nothing is used for advertising, nothing is sold, and nothing is stored in iCloud by us.

You can revoke access at any time in Settings → Health → Data Access & Devices → Spiteful; the consequence is described above. The full detail — what we store, who processes it, how long we keep it, and what you can ask us to delete — is in the privacy policy.

Account, data and privacy requests

Access, correction and deletion requests go to the same address: support@spiteful.app, answered within 2 business days. Note that settlements recorded on a public ledger are permanent and cannot be edited or removed by anyone, including us — the privacy policy is specific about what that does and doesn't cover.

Still stuck

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